Shipping policy
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Shipping Policy
At REFINEDCLUB, we are committed to delivering a seamless and premium shopping experience — from the moment you place your order to the day it arrives at your door. This Shipping Policy explains how we process, ship, and deliver your purchases.
If you have any questions regarding shipping or your order, please contact us at support@refinedclub.com.
1. Shipping Destinations
We currently ship to the following destinations:
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United States (USA) (primary market)
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Canada
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United Kingdom (UK)
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The Netherlands (NL)
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Select additional international destinations
Availability may vary depending on the product and destination.
2. Order Processing
2.1 Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment confirmation.
Orders placed after 12:00 PM (local time) will begin processing on the next business day.
2.2 Order Confirmation & Tracking
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You will receive an order confirmation email immediately after purchase.
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Once your order ships, you will receive a shipping confirmation email with tracking information.
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Tracking updates may take up to 24–48 hours to appear after shipment.
3. Shipping Options & Costs
Shipping costs are calculated at checkout based on:
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Delivery address
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Order weight and dimensions
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Selected shipping method
Available options may include:
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Standard Shipping – our most cost-effective option
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Express Shipping – faster delivery for an additional cost
From time to time, free shipping promotions may be offered or applied to orders over a specific value. Any such offers will be clearly displayed on our website.
4. Estimated Delivery Times
Estimated delivery times begin after the order has been processed and shipped. These timeframes are estimates and not guaranteed.
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United States (USA): 5–10 business days
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Canada: 7–12 business days
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United Kingdom (UK): 5–10 business days
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The Netherlands (NL): 5–10 business days
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Other international destinations: 7–15 business days
Delays may occur due to customs processing, carrier issues, weather conditions, or peak periods.
5. Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities. These charges are not included in the product price or shipping cost and vary by country.
REFINEDCLUB is not responsible for delays caused by customs clearance.
6. Incorrect Address & Failed Delivery
Please ensure all shipping information is accurate at checkout.
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Orders returned due to an incorrect or incomplete address may require an additional shipping fee to be resent.
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REFINEDCLUB is not responsible for delivery issues caused by incorrect address information provided by the customer.
7. Lost, Delayed, or Damaged Packages
If your order is significantly delayed, lost, or arrives damaged, please contact us at support@refinedclub.com within 7 days of the delivery date (or expected delivery date).
We will work with the carrier to investigate and provide a resolution whenever possible.
8. Contact Us
For any questions regarding shipping, tracking, or delivery, please reach out to our support team: