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Return & Refund Policy

At REFINED CLUB, we are committed to elegance and quality. We hope you love your purchase, but if for any reason you are not completely satisfied, we are here to help. Our policy is designed to be as simple and fair as possible.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition that you received it: unworn, unwashed, and unused.
• All original tags and labels must be attached and intact.
• It must be in its original packaging.
• You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@refinedclub.com. Please include your order number and the reason for your return in your email.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. Please contact us within 48 hours of delivery for any damage claims.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards.
• Final sale items or items purchased from a "Sale" section.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union & UK - 14 Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same eligibility conditions apply: your item must be unworn, unwashed, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Typically, you can expect the refund to appear within 10 business days after approval.

If you have not received your refund after 15 business days from our approval email, please contact us at support@refinedclub.com.

Last updated: September 26, 2025